For Tourism, Hospitality & Leisure Businesses Today, more than ever, talent for your business is hard to find – and even harder to keep! Evidence shows that coaching and mentoring can help you improve employee retention – because individuals who are growing and developing on the job are less likely to leave. Developing your team through coaching and mentoring enhances their skills, knowledge and performance – and makes them more accountable for achieving their goals. This one-day interactive workshop will develop your coaching and mentoring skills to help you become the kind of leader who enables great performance from their team – ensuring they deliver the service quality to your customers that your business demands. Please note: This course starts at 10.30am and finishes at 4.30pm. Refreshments and networking from 10.15am. Visit Liverpool partners: We’re pleased to confirm that a preferential rate of £145 +vat, per person per course, is available to Visit Liverpool partners. That’s a saving of £50 +vat! Our normal price: Our normal price for attending this course is £195 +vat. Who is this course for Managers employed within the hospitality, tourism and leisure sector – who are directly responsible for managing teams, and their performance within the business Managers who want to develop their coaching and mentoring skills, build their confidence and achieve better results through others Managers who may be great at most aspects of their job – but just need some help in getting their team to really shine! Who is this course not for Those who work for a business or organisation whose core function does not involve the sales or provision of food, drink, accommodation, travel or leisure related products and services Those who may be interested in coaching – but have little or no responsibility for managing others, now or in the future Those who are happy with the performance of their managers and teams, and see little opportunity for improvement Course Leader – Dr Hilary Cooke Hilary is an award-winning executive coach, management trainer and facilitator – and tourism, hospitality and leisure sector specialist. A combination of strategy, psychology and business experience helps her to lead individuals, teams and organisations to develop their key strengths – and to really perform and sparkle! An NLP Master Practitioner, and one of only a handful of Master Facilitators of FIRO® Theory in the UK, Hilary is a Certified Human Element™ Trainer and Licensed Human Element™ Practitioner. She holds a PhD in Personnel and Development and MA in Human Resource Strategy, and is a Fellow of the Institute of Hospitality. Hilary also runs programmes for the Institute of Leadership and Management – the UK’s leading provider of leadership, management and coaching qualifications.