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Today, more than ever, talent for your business is hard to find – and even harder to keep! Evidence shows that coaching and mentoring can help you improve employee retention – because individuals who are growing and developing on the job are less likely to leave. Developing your team through coaching and mentoring enhances their skills, knowledge and performance – and makes them more accountable for achieving their goals.
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Please note:
This course starts at 10.30am and finishes at 4.30pm.
Refreshments and networking from 10.15am.
Visit Liverpool partners:
We’re pleased to confirm that a preferential rate of £145 +vat, per person per course, is available to Visit Liverpool partners. That’s a saving of £50 +vat!
Our normal price:
Our normal price for attending this course is £195 +vat.
Who is this course for
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- Managers who want to develop their coaching and mentoring skills, build their confidence and achieve better results through others
- Managers who may be great at most aspects of their job – but just need some help in getting their team to really shine!
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- Those who may be interested in coaching – but have little or no responsibility for managing others, now or in the future
- Those who are happy with the performance of their managers and teams, and see little opportunity for improvement
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A combination of strategy, psychology and business experience helps her to lead individuals, teams and organisations to develop their key strengths - and to really perform and sparkle!
An NLP Master Practitioner, and one of only a handful of Master Facilitators of FIRO® Theory in the UK, Hilary is a Certified Human Element™ Trainer and Licensed Human Element™ Practitioner. She holds a PhD in Personnel and Development and MA in Human Resource Strategy, and is a Fellow of the Institute of Hospitality.
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This one-day interactive workshop will develop your coaching and mentoring skills to help you become the kind of leader who enables great performance from their team – ensuring they deliver the service quality to your customers that your business demands.
Please note:
This course starts at 10.30am and finishes at 4.30pm.
Refreshments and networking from 10.15am.
Visit Liverpool partners:
We’re pleased to confirm that a preferential rate of £145 +vat, per person per course, is available to Visit Liverpool partners. That’s a saving of £50 +vat!
Our normal price:
Our normal price for attending this course is £195 +vat.
Who is this course for
- Managers employed within the hospitality, tourism and leisure sector – who are directly responsible for managing teams, and their performance within the business
- Managers who want to develop their coaching and mentoring skills, build their confidence and achieve better results through others
- Managers who may be great at most aspects of their job – but just need some help in getting their team to really shine!
Who is this course not for
- Those who work for a business or organisation whose core function does not involve the sales or provision of food, drink, accommodation, travel or leisure related products and services
- Those who may be interested in coaching – but have little or no responsibility for managing others, now or in the future
- Those who are happy with the performance of their managers and teams, and see little opportunity for improvement
Course Leader - Dr Hilary Cooke
Hilary is an award-winning executive coach, management trainer and facilitator – and tourism, hospitality and leisure sector specialist.
A combination of strategy, psychology and business experience helps her to lead individuals, teams and organisations to develop their key strengths - and to really perform and sparkle!
An NLP Master Practitioner, and one of only a handful of Master Facilitators of FIRO® Theory in the UK, Hilary is a Certified Human Element™ Trainer and Licensed Human Element™ Practitioner. She holds a PhD in Personnel and Development and MA in Human Resource Strategy, and is a Fellow of the Institute of Hospitality.
Hilary also runs programmes for the Institute of Leadership and Management – the UK's leading provider of leadership, management and coaching qualifications.
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